FAQ

FAQ

1.Are you a foundry?

Yes, we owns one bronze foundry with more than 7000 square meters where we use the most advanced casting technique to cast every bronze sculpture.

2.Do you accept custom orders?

Yes, absolutely. We could create a work 100% based on your design/idea. We can also customized our designs in any size you need.

3.Are your bronze sculptures quality guaranteed?

1) All of our bronze sculptures are covered by 30-year Quality Guarantee

2) If for any reason you are dissatisfied with a bronze sculpture or statues from us, simply return it within 30 days and we will gladly refund your money (shipping cost excluded)

3) YouFine is a brand,we only supply Art Quality. Either raw material or casting technique, YouFine is always all on the top level.

4.Can I custom the color of bronze sculpture as I like?

We tens of popular patinas /colors are also available for you to choose.Please contact us to give us your idea.

5.Whether your price is competitive?

Our prices are the among lowest in the industry, but if you have shopped around at all you already know that. We only carry art quality We check our competition quite regularly, so our prices are usually at or below the lowest you will find. However, we don’t want to lose your business over a few dollars. If you see the same item with the same quality for less someplace else we will match that price and still provide you with the same customer service. However, there is a lot of junk out there, so please don’t ask us to match prices on imports from Vietnam and Thailand.

6.How many days can you finish my project?

It usually takes 30-45 days to finish,If you are urgent,you can tell us.We can adjust our production time.

7.How do you ship goods to us?

By sea (Special for life size sculptures and large sculptures, can save lots of cost).

By air (Special for small sculptures or when you need the sculpture very urgently). By express delivery DHL, TNT, UPS, FedEx .. (Door to Door delivery, about 3-7 days can reach). Please kindly Contact us!We find a best delivery way for your reference according to your sculptures and local situation. The same thing happens even if you don’t know the person giving the praise. Testimonials are real, authentic pieces of product feedback that influence purchase decisions.

8.How do I check on my order statues?

If you would like to check the statues of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. In general most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item have been shipped you will receive an email from us. We are always here to answer any question you might have. So please do not be hesitate to contact us.

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